Return Policy

International Orders (Outside Canada)

All orders shipped outside Canada are final sale and are not eligible for return, exchange, cancellation, or refund once they have been shipped.

Due to the complexity of international shipping, export documentation requirements, customs regulations, duties, tariffs, and brokerage fees, K-Tuned does not accept returns on international orders.

Exceptions may be made at K-Tuned's sole discretion for products that are defective, damaged in transit, or if an incorrect item was shipped. If you believe your order qualifies, please contact support@k-tuned.com within 7 days of delivery.

International customers are responsible for ensuring they are ordering the correct products for their vehicle before completing their purchase.

Canadian Returns

Canadian customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received.
• Be in its original packaging with all included hardware, instructions, and accessories.
• Be free of signs of installation, modification, or damage.
• Be accompanied by the original receipt or proof of purchase.

To initiate a return, please contact support@k-tuned.com before sending your item back.

Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is damaged, defective, or you received the wrong product, contact support@k-tuned.com as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

• Electrical components, electronics, sensors, ECUs, and wiring harnesses
• Special order items
• Custom or personalized products
• Clearance and sale items
• Gift cards

If you are unsure whether a product is eligible for return, please contact us before placing your order.

Return Shipping Costs

Customers are responsible for all costs associated with returning merchandise to K-Tuned.

If your original order qualified for Free Shipping, your refund may be adjusted if the remaining value of the order falls below the free shipping threshold after the return is processed.

Example:

• You place a $500 order and receive Free Shipping.
• You return $400 worth of products.
• Your remaining order total is $100, which no longer qualifies for Free Shipping.
• The original outbound shipping cost will be deducted from your refund, in addition to any applicable return shipping costs and restocking fee.

If your remaining order total still qualifies for Free Shipping, no outbound shipping charges will be deducted.

Example:

• You place a $500 order and return $200 worth of products.
• Your remaining order total is $300, which still qualifies for Free Shipping.
• No original shipping charges will be deducted from your refund.

If you have any questions regarding return shipping charges, please contact sales@k-tuned.com before placing your order.

Restocking Fee

Approved returns are subject to a 25% restocking fee, unless otherwise agreed to by K-Tuned.

Shipping charges are non-refundable.

Exchanges

The fastest way to receive a replacement or different product is to return your eligible item (if approved) and place a new order.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact sales@k-tuned.com.

Additional Information

K-Tuned reserves the right to refuse any return that does not meet the requirements of this policy.

It is the customer's responsibility to verify product compatibility before placing an order. Returns may be refused for products that have been installed, modified, damaged, or ordered incorrectly.

If you have any questions regarding our return policy, please contact us at support@k-tuned.com before placing your order.